BEST PRACTICE IN CONSUMER ENGAGEMENT FOR ENERGY NETWORKS

26 - 27 JULY 2016, SINGAPORE

About The Course

Energy network operators have long since recognised that they have a role in the community beyond the provision of energy infrastructure. Often they involve themselves at community level, sponsoring local sports teams, and supporting local charities. These activities may be philanthropic, divorced from the businesses’ main activities and set aside from the regulatory regime under which the businesses operate.

Regulators across the world are increasingly setting out requirements for energy network operators to undertake consumer engagement when they formulate their regulatory proposals, and on an ongoing basis. More generally, regulators will look more favourably on a business’ regulatory proposal if the business can demonstrate that they have undertaken consumer engagement that shows that the business’ proposal aligns with consumer sentiment. This can give substantial benefits to the regulated network businesses above those that are already being obtained.

This course aims to highlight the advantages of effective consumer engagement in the core business of the network businesses. It sets out models, levels and stages of consumer engagement, and differentiates good from bad. The course is supported by substantial case study material from across the world. It is a course for real life practitioners in the energy network businesses and in regulatory bodies, as well as policy makers in governments.

Learning Outcomes

Course attendees will receive a thorough grounding in best practice in consumer engagement for energy network businesses. The theory will be supported by robust case studies, to make the learning very practical for application to the attendees’ own businesses and organisations. Delegates from energy network businesses should leave the course with the tools to analyse the existing consumer engagement activities in their own businesses, and how to design and implement improvements. Delegates from governments and regulators will leave the course with increased capability to design and implement new consumer engagement policies and requirements for regulated industries. They will also be able to evaluate the programs that the regulated business implement, to determine which are fit for purpose, what improvements can be made to them, and what store can be put on the result of the consumer engagement activities.

Key Learnings

  • The importance and benefits of good consumer engagement
  • How to recognise good and bad elements of consumer engagement
  • How to design and implement effective consumer engagement
  • Models of consumer engagement
  • Tools for effective consumer engagement
  • How to evolve consumer engagement over time to deliver increasing benefits
  • Measuring the success of consumer engagement
  • Understanding of practical real-life international case studies, leading to an understanding of international best practice and how to achieve it

Who Should Attend

  1. Energy network industry personnel who are seeking to increase their understanding and practical application of consumer engagement in their businesses, including regulatory affairs managers and staff at all levels who deal with regulators and the regulatory framework, stakeholder and consumer engagement practitioners, external affairs staff, and management at all levels who have a focus on external relationships, and consumer relationships in particular.

 

  1. Staff of government departments and regulators who set policy, legislation, rules and regulations governing energy networks, and those who evaluate the effectiveness of the consumer-facing activities of the network businesses.

 

  1. External parties, service providers and consultants interested in serving the energy network industry in its consumer facing activities, to include those who design and implement consumer engagement programs.

 

  1. Those who are interested in assessing the effectiveness of energy network businesses’ consumer engagement activities, including financial analysts and investors, as well as representatives of consumers and consumer advocates.

Course Faculty - Asier Ukar

Asier Ukar

Senior Consultant

PI-Photovoltaik Institut Berlin AG

Asier Ukar

Asier Ukar is Senior Consultant at the PI-Photovoltaik Institut Berlin AG (PI Berlin AG) based in Berlin, Germany. He has 10 years of experience in deployment of roof top and multi-MW grid-connected PV systems with physical presence in Europe, Asia, Latin America and Africa, being active in the Asian market since 2010. Asier Ukar has years of experience in the creation of feasibility studies, design of roof top and multi-MW PV plants, installation supervision, commissioning, energy yield assessment, tender process support, contract assessment and comprehensive quality assurance of grid-connected PV plants. The installed capacity of the power plants for which he has acted as a consultant range from 105 kWp to 350MWp. He is in charge of supervising the technical activities at PI Berlin AG, developing tailor-made design and inspection packages, site-specific inspection concepts acting as on-site specialized supervisor with presence at the key phases of the projects. He has been actively involved in the design, supervision, operation and refinancing of approximately 3.5 GWp of installed capacity since 2007 in Europe, Asia, Africa and the Americas. Asier Ukar acts as consultant for several banks, lenders, governmental authorities, system integrators and module manufacturers since 2008, and is responsible for the capacity building programs at PI Berlin AG since 2014. Asier Ukar regularly collaborates in scientific publications and is invited as a speaker to international conferences around the world.

 

Asier Ukar acts internationally as an independent expert witness in lawsuits and court hearings and he is listed as an international expert in various organizations, including “Asian Development Bank” (ADB), the German “Physikalisch-Technische Bundesanstalt” (PTB) and “Deutsche Gesellschaft für Internationale Zusammenarbeit“ (GIZ). Asier Ukar holds a diploma in mechanical engineering from the University Karlsruhe, Germany (TU Karlsruhe) and speaks five languages

REAL CASE STUDIES FROM

  • Energy Network Regulation
  • Models of consumer engagement
  • Tools for consumer engagement
  • The elements of good and bad consumer engagement
  • Ongoing individual consumer engagement
  • Measuring the success of consumer engagement
  • Case studies
This training course has a limited attendance for up to 20 participants only. Sessions commence at 9am on all days, with short intervals at 10.30am and 3.30pm respectively. Refreshments will be provided in the short intervals. Lunch will be provided at 12:30pm for 1 hour. Sessions will end at 5pm on all days.

Unique Features with powerEDGE Training

• Pre-Course Questionnaire to help us focus on your learning objectives
• Detailed Course & Reference Manual for Continuous Learning and Sharing
• Practical Exercises & Case Examples to better understand the principles
• Limited class size to ensure One-to-One Interactivity
• Assessment at the end of the course to help you develop a Personal Action Plan